ETS is unveiling a new, automated workflow process for Colleges and Central Services to
(Please Note: Any fixes or minor enhancements to the system already in PRODUCTION - Please continue to use the KACE ticketing system to enter a request for ETS at https://etshelp.fhda.edu)
All FHDA employees district-wide who hold the role of SUPERVISOR or above will have access to this new process as follows:
In MyPortal Apps, under the Staff section, you will see an app titled IT Project Request" as follows:
Click on the blue button above "Submit New Project Request"
Once complete, click on the Create button at the bottom of the form.
The project request will be routed to the person whose name is entered in the form above as "Direct Supervisor", and an email notification will be received by both Submitter and Approver.
Jira Project Approval process
Notes
Approval Process
If you have not signed on to Jira Cloud before, the following screen will appear. Enter your email address and click on Continue button.
The campus login page will be displayed, enter CWID and MyPortal password to sign-in.
Click on either of the two links shown below in the project request channel in MyPortal Employees tab -
Details of project requests submitted to ETS:
The same information above can be viewed in terms of graphical representation such as the pie chart below: