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Q: What if I switch phone?
If your new phone is using the same phone #, there is no change if you use phone calls or text messages for passcodes to approve authentication requests. If you use Duo Mobile app to approve, the easier way is to contact the call center to remove your phone # and re-enroll.
If you have a new phone #, contact the call center to remove your old phone # and re-enroll. Or you can follow the instructions below to add a new device.
Q: My Iphone email client stops working (stop connecting to Exchange, keep prompting for password) after I enroll to Duo. What should I do?
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