FHDA Duo 2FA Step-by-Step Instructions

FHDA Community College District Introduces Two-Factor Authentication for Employees

Two-factor authentication adds a second layer of security to your FHDA account. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password. Bookmark this page if you need to reference it on the rollout date.

Section 1: Enroll and Activate Duo Two-Factor Authentication

The following steps will help guide you through installing, enrolling, and activating your Duo 2FA. Skip Step 1 if you don’t have a mobile phone, your mobile device is not supported or you prefer receiving a phone call instead of a push notification to approve your MFA request. If you already use Duo Mobile app outside of FHDA, skip step 1 and proceed to step 2.

Step 1:  Skip this step if you prefer phone call/text message than push notifications (small, pop-up messages sent to a user's mobile device). Download and install Duo Mobile app on your mobile phone by following the instructions below

  • In the App Store(iOS 13+) or Play Store(Android 8+) on your mobile device, search for “Duo Mobile”.

  • Tap on "install" button to start downloading and installing the Duo Mobile app.

  • Follow the App Store or Play Store prompt to complete the installation process.

Step 2: On your computer, begin enrollment of your phone number

IMPORTANT: Please wait until your scheduled rollout date to perform step 2. You will not see the Duo Universal Prompt before your scheduled rollout date.

Log into MyPortal using your CWID and your password and follow the interactive Duo Universal Prompt to enroll your phone number.
Option 1: Enroll with Duo Mobile (skip and go to Option 2 if you prefer to receive a phone call/text messages instead of a push notification to approve your MFA request). Continue this step even if you already use Duo Mobile app outside of our school district.

Click on “Duo Mobile”, enter your mobile phone number, click on Add phone number and confirm.

Option 2: Enroll with Phone number (This can be either a mobile phone # or a landline)
Option 3: Enroll with TouchID (This option will only be available if your device is TouchID enabled)

Select Touch ID and follow the prompt to finish setup. After you complete enrollment with TouchID, continue to add another option (Duo Mobile or Phone number). TouchID is device specific. You will not be able to log in from other devices if you only enroll with TouchID. IMPORTANT: Be sure to add Duo Mobile or Phone number if you log in from multiple devices.

Section 2: Logging in to MyPortal with DUO MFA

Go to MyPortal and enter your CWID and password. If you have clicked on “Yes, trust browser” before, you will see the Duo Prompt flashes on your screen for a few seconds and then will be redirected to MyPortal homepage.

If you did not trust browser or it has been 15 days since you trusted browser, after you sign in with your CWID and password, depending the option you choose in Section 1, you may receive a Duo Push, a phone call or a text message. Approve your authentication request accordingly.


Section 3: Manage your devices

Log in to MyPortal using your CWID and your password. If you have already trusted the browser for 15 day, you will need to use an incognito/private window to log in to MyPortal again and click on "Other options”, navigate to the last option "Manage devices". It will ask you to prove your identity with your 2nd factor. Once approved, you will see the device management screen and follow along.


Review https://fhda.atlassian.net/wiki/spaces/UD/pages/2496626693/FHDA+Duo+2FA+Step-by-Step+Instructions#Step-3:-On-your-computer,-begin-enrollment-of-your-phone-number to add other options.

Section 4: Scan QR Code using iOS and Android

iOS Phone

Click on “Add” on the top right corner of the screen, then click on Use QR code. The camera screen will open and aim your camera at the QR code on your browser to scan. Give your account a name and save.


Android Phone

Click on the Plus sign on the top right corner of your screen. The camera screen will open and aim your camera at the QR code on your browser to scan. Give your account a name and save.